SHIPPING AND DELIVERY

 PLACING AN ORDER

When placing your order, please double check and make sure that the shipping address and billing address that you provided is accurate to avoid delays.

For any suspicious fraud, Enchanting Wear has the right to cancel your order.

PREPARING ORDERS

Orders are processed and shipped within 5-8 business days from the date of purchase and Delivery time is ESTIMATED 8-15 days. Sometimes there may be delays in international logistics, which is a special situation we cannot avoid so delivery may take longer. We will send notifications and updates regarding shipping and delivery via email and SMS (only if you sign up to receive marketing texts).

SHIPPING COST

Free domestic shipping on all orders exceeding $100 after the discount. Didn't qualify for free shipping? we offer a flat rate shipping fee of $10.99.

International shipping fee will be calculated at the checkout page. International orders may be subject to import taxes, customs duties, and fees by your country's customs department upon arrival and it is the consumer's sole responsibility to pay for these fees. Don't hesitate to get in touch with your local customs office for more information.

SHIPMENT and ORDER TRACKING

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. 

We will inform you of the shipment with a tracking number, Once the tracking number has been issued, Enchanting Wear is no longer responsible for the package. Enchanting Wear is not responsible for any lost or stolen package. Contact the carrier directly for any inquiries regarding your package's location as we see the same information you see through your tracking number. 

You may also track your package by logging in to your account.

ITEM DELIVERED

Upon receiving your order, please check for any damage and report it right away to support@enchantingwear.com with your order #, pictures or videos, and reason. You have 3 days from the date it was delivered.